> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://bearvpn.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# BearVPN is Not Connecting, What can I do?

If you’re having trouble connecting to BearVPN, don’t worry — this issue can usually be resolved with a few quick checks. Follow the steps below to troubleshoot and restore your secure connection.

## 1. Check Your Internet Connection
BearVPN requires an active internet connection to work.
* Make sure your device is connected to Wi-Fi or mobile data.
* Try loading a website without BearVPN to confirm your connection is stable.

## 2. Restart the BearVPN App
Sometimes a quick restart resolves temporary glitches.
* Close the BearVPN app completely.
* Reopen it and try connecting again.

## 3. Switch VPN Servers
The server you’re trying to connect to may be busy or temporarily unavailable.
* Open the server list in the BearVPN app.
* Select a different location and attempt to reconnect.

## 4. Update the BearVPN App
Using an outdated app version can cause connection issues.
* Check your app store (App Store / Google Play) for updates.
* Install the latest version and try again.

## 5. Check Device Settings
* Ensure your device’s **date and time settings** are set to automatic.
* If you’re using a firewall, antivirus, or another VPN, disable it temporarily and retry.

## 6. Restart Your Device
A simple reboot often clears system conflicts that may prevent VPN connections.

## 7. Reinstall BearVPN
If none of the above works:
* Uninstall BearVPN.
* Download and install the latest version from the official app store.
* Log in with your account credentials (email, Apple ID, or product key).

## 8. Contact BearVPN Support
If you’re still unable to connect, reach out to our support team.
* Provide details about your device, operating system, and the error message (if any).
* Contact us directly through the app, website online chat, or email.