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# How to Get a New CyBearVPN Access Key?

This guide explains how to generate a new access key for your CyBearVPN subscription and add it to the application.

Occasionally, you may need to obtain a new access key for your CyBearVPN service. This could be necessary for several reasons:

*   **Your current key is not working:** If you are unable to connect or the app is not loading servers, your existing key might have become invalid.
*   **Security reasons:** You might want to replace your key periodically for enhanced security.
*   **Troubleshooting:** Generating a new key can sometimes resolve connection issues.

Whatever the reason, getting a new key is a straightforward process.

Follow these steps to generate and use a new access key:

1.  **Log in to Your Account:**
    *   Go to the official CyBearVPN website: `https://cybearvpn.com/`
    *   Click on the "Login" or "Account" button.
    *   Enter your registered email address and password to access your user dashboard.

2.  **Navigate to Your Dashboard:**
    *   Once logged in, you will be directed to your personal user dashboard.

3.  **Generate a New Access Key:**
    *   Within your dashboard, find the section related to your subscription or access keys.
    *   Look for an option to "Generate New Access Key" or "Replace Access Key".
    *   Click this option. Confirm if prompted. Your dashboard should now display the newly generated key.

4.  **Copy Your New Access Key:**
    *   Carefully copy the entire string of your newly generated access key. Use the "Copy" icon next to the key or manually select and copy the text.

5.  **Open the CyBearVPN Application:**
    *   Launch the CyBearVPN application on your device (desktop or mobile).

6.  **Add the New Access Key in the App:**
![add new access key 1](https://storage.crisp.chat/users/helpdesk/website/-/d/c/e/d/dced2621f6165000/image_clk90o.png)
    *   In the CyBearVPN application, look for the server list or connection screen.
    *   Locate the **(+) plus button**, typically found in the upper right corner of the application window or server list section.
    *   Click the **(+) plus button**.
    *   A field will appear where you can enter or paste a new access key.
    *   Paste the new access key you copied from your dashboard into this field.
![add new access key 2](https://storage.crisp.chat/users/helpdesk/website/-/d/c/e/d/dced2621f6165000/image_2mv1lg.png)

7.  **Load Servers:**
    *   After pasting the new access key, the application will verify it.
    *   Upon successful verification, the list of available CyBearVPN servers will be loaded or updated based on the new key, allowing you to select a server and connect.

Your application is now configured with your new access key. If you continue to experience issues, please contact our support team for assistance.